I work mostly in start up companies that are scaling up QA. Often teams have worked without QA for a year or two and are loving the freedom, then one day I turn up and start to put some kind of quality processes in place. Most of the time, teams are OK and are very helpful but sometime usually some of the ‘old heads’ can prove to be quite stiff to change.
Multiple ways I have won the battles have been:
- Involving team members in QA Documentation drafts
- Getting to know them a bit better before making changes
- Little and often changes rather than a Big Bang that makes people put the breaks on
- Showing them insightful metrics to show them their actual quality of their work. Yes you got 30 tickets to done in a sprint but if 60% get rejected you have wasted a lot of time
Whats is everyone’s key tricks when dealing with difficult team members when introducing QA to teams?